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1.8

I went to a fit for less gym in Hamilton Ontario - Stony Creek I had no complaints while I was there. Once I moved to a different area and then finally a different city I cancelled my membership.

What I was told it would take a week has now taken a year to have cancelled. One year later after several e-mails back and forth with the general manager- Victoria Field I was told I would need my original pink piece of paper from a year ago to receive any refunds on my cancelled membership. I asked her to look into it from her end and reasonably could not remember the exact day of cancellation and 10 minutes later she e-mailed me back saying she could not find anything. She then even proceeded to charge me for the next "scheduled" payment!

I asked what my options were in this case and she politely told me I did not have any. Horrible client care.

Reason of review: Problems with payment.

Monetary Loss: $300.

Fit4Less Canada Pros: New equipments, Hours, Convenience of location.

Fit4Less Canada Cons: Customer service, Very disrespectful gym attendant.

Location: 102 Hamilton Regional Rd 8, Stoney Creek, ON L8G 4H3, Canada

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